Shipping Policy

Shipping Policy – Highland Miller

Thank you for choosing Highland Miller. We aim to provide a smooth and reliable shipping experience. Please review the information below regarding order processing, delivery times and tracking.

Free Shipping When You Buy 2 Items

Order any 2 or more items and enjoy Free Standard Shipping — worldwide.

For single-item orders, standard shipping fees apply based on your region.

Order Processing

Processing time: 1–3 business days (Monday to Friday)
Orders placed on weekends or public holidays will be processed the next business day.

If there are payment issues, address errors or seasonal delays, we will contact you by email.

Shipping & Delivery

Region Delivery Time Shipping Cost
United States 7–11 business days $5.99 (Free if 2+ items)
International 7–15 business days $7.99 (Free if 2+ items)

Total delivery time = Processing time + Transit time

Shipping Partners

We work with trusted carriers including USPS, DHL, UPS, FedEx and others.
All shipments include tracking, so you can follow your order.

A tracking link will be emailed once your order is shipped.
Please allow 24–48 hours for tracking to activate.

Customs, Taxes & Duties

  • Customers are responsible for any customs taxes or duties.

  • Highlandmiller is not liable for customs delays or additional fees.
    Please check your local regulations before ordering.

Order Changes & Cancellations

To cancel or modify your order, contact us immediately.
Once processing or shipping has begun, changes are not guaranteed.

Incorrect addresses are the customer’s responsibility.

Shipping Issues

We are not responsible for:

  • Packages marked as delivered but missing (contact the carrier)

  • Incorrect or incomplete addresses

  • Refusal to pay customs fees

  • Failed delivery attempts

Delivery Exceptions

Delays may occur due to:

  • Severe weather

  • Customs inspections

  • Remote locations

  • Local postal disruptions

  • Holiday season volumes

Thank you for your patience when such exceptions happen.

Didn’t Receive Your Order?

If your order has not arrived within the expected delivery time, please contact us at info@highlandmiller.com and include your order number.

Contact Us
Email: info@highlandmiller.com