Return and Refund Policy

Return & Refund Policy – Wear50

At Wear50, we want you to feel confident about your purchase. Our Return and Refund Policy is designed to keep returns clear, fair, and straightforward while maintaining responsible and sustainable business practices.

Returns

Eligibility for Returns

Items must be returned within 30 days of the delivery date.

Products must be unused, unwashed, and in their original packaging with all tags attached.

Certain items, including custom products, perishable goods, and sale items, may not be eligible for return. Please check individual product descriptions for details.

Return Process

To initiate a return, please contact our customer support team at info@wear50.com and include:

  • Your order number

  • The reason for the return

  • Clear photos of the product(s)

  • Clear photos of the original packaging

  • A photo of the shipping label (if applicable)

Providing photo evidence is required before a return can be authorized. This helps us verify the condition of the item, prevent fraudulent claims, and ensure a fair process for all customers.

Once your request has been reviewed and approved, we will provide return authorization details and instructions. Returns sent without prior authorization may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or defective.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

In some cases, items may need to be returned to our international warehouse. If so, return shipping costs remain the customer’s responsibility unless the item was damaged or defective.

To reduce unnecessary transportation, packaging waste, and CO₂ emissions, Wear50 may offer alternative solutions before approving a return. These may include:

  • A partial refund

  • Store credit

  • A discount on a future purchase

  • A replacement without requiring the item to be returned (in specific cases)

These options are part of our commitment to sustainability and reducing double transportation whenever possible. Customers may choose between the proposed solution or proceeding with the standard return process.

Once received, all returned items are inspected and you will be notified of approval or rejection.

Return & Refund Timeline

Return window: 14 days
Refund processing: Up to 10 business days
Restocking fee: None
Return method: By mail
Return label: Included in the package
Currency: USD

Refunds

Refund Processing

Approved refunds are processed within 10 business days (Monday–Friday) and issued to the original payment method. Processing time may vary depending on your payment provider.

Partial Refunds

Partial refunds may be granted if:

  • The item is returned in a condition other than original

  • The item is damaged or missing parts not due to our error

Non-Refundable Items

  • Shipping costs

  • Gift cards

  • Final sale items

Late or Missing Refunds

If you have not received your refund:

  • Check your bank account.

  • Contact your credit card company, as processing times may vary.

If the issue persists, please contact us at info@wear50.com.

Exchanges

We replace items only if they are defective or damaged.

For exchanges of the same product, please contact us at info@wear50.com.

Contact Us

If you have any questions regarding returns or refunds, please contact:

Email: info@wear50.com